Terms and Conditions
Legal Notice: Timeless Candles, with Tax Identification Number 70979314A, is registered at Gran Via des les Corts Catalanes 718, L'Eixample 08013 Barcelona, Spain. You can contact us at contact.timelesscandles@gmail.com.
Privacy Policy: We collect certain personal data to enhance your experience and process your orders. This includes Device Information (such as cookies, IP address, time zone, and browser type) collected through cookies, log files, and web beacons. It also includes Order Information such as your name, billing address, shipping address, payment details, email, and phone number. The data is used to fulfill orders, communicate with customers, prevent fraud, and improve our website. We store this data unless you request its deletion. You have the right to access, correct, or delete your personal data by contacting us at contact.timelesscandles@gmail.com.
Cookie Policy: Cookies are small text files stored on your device to ensure website functionality and provide analytics to improve user experience. Types of cookies we use include essential cookies for the site’s operation and analytics cookies to analyze site performance. You can manage or disable cookies through your browser settings.
Purchases: All prices on the website are displayed excluding VAT. The applicable VAT will be calculated and added at checkout. Orders are confirmed once payment is successfully processed. Accepted payment methods include credit and debit cards.
Shipping and Returns: Shipping times vary depending on your location and are displayed during checkout. Returns are accepted only for damaged items, which must be reported within 14 days of receipt. To initiate a return, please contact us at contact.timelesscandles@gmail.com with proof of the damage.
Liability: Timeless Candles is not responsible for delays caused by external factors such as issues with shipping carriers, customs clearance, or other unforeseen events beyond our control.
Changes: These terms and conditions may be updated periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page, and we encourage you to review them regularly.
Contact Information: For any inquiries, complaints, or feedback, you can contact us via email at contact.timelesscandles@gmail.com .